Price & Payment FAQ
How much is a typical visit?
Our prices are simple & transparent. If you have insurance, we collect your deductible and/or your co-pay at the time of service, and then bill your insurer for you. After your insurer sends an EOB (explanation of benefits) to us, Doctors Express will bill you for any balance due after benefits.
If the doctor sees the need for any additional treatment (e.g. an x-ray or lab test), she or he will discuss the situation and cost with you before any charge is incurred. For more detail, please refer to our self-pay prices page.
What if I don’t have insurance?
If you don’t have insurance, we accept major credit cards, cash or checks. We don’t collect any fee to secure an appointment, or before we know what treatment you might need. Your provider will discuss treatment recommendations and costs with you, upfront. Your bill is settled at the end of your visit.
Can I get a discount?
For self-pay patients, a discount has been applied because full payment is made at the time of service. For insured patients, coverage depends on your plan and deductible.
Do I have to pay up front to make an appointment?
There is no fee or credit card number required to secure an appointment time. Fees are based on the actual services you receive.
If I have insurance, will I get a bill after my visit?
Our fees are fixed, but the amount that your insurance company covers depends on your specific plan, coverage and deductible. After your insurer produces an EOB (explanation of benefits), if there is a balance due, we will bill you for the remaining balance.